The Southern Africa
Institute of Fundraising

008-166-NPO

"Professionally Mobilising Resources"

National Council

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"Khaya-lami"

374 Boundary Road
North Riding, Randburg.

P O Box 2913
North Riding, 2162

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E-Mail: admin@saifundraising.org.za 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Articles

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Guidelines for the Professional Approach to Fundraising

1.         Start with an organisation plan that contains:

  • the mission

  • long-term goals

  • measurable objectives

  •  and strategies

These should be included in a Case Statement that is constantly being reviewed.

2.            Prepare a fundraising strategy based on the financial needs of the organisation and an analysis of the funding markets.
 
This must include:

  • fundraising objectives

  • plans of action,

  •  and an income and expenditure budget for the next 12 months

The fundraising strategy must be balanced.  Plan how you will raise support for:

  • operating costs

  • fundraising costs

  • project costs

  • special or capital needs and

  •  future funding.

3.         The Governing Body must be committed to the organisation financially and be prepared to raise funds.

3.1               The Governing Body should appoint a Fundraising Committee to assist with:

  • planning

  • implementation

  • oversight

  • evaluating and

  •  reporting

3.2               They should know how to use volunteers successfully

3.3               Appoint a staff person (full-time, part-time or volunteer) assigned to co-ordinating and running the fundraising programme.

3.4               Make sure that those involved in fundraising are being trained for the tasks:  – workshops, seminars, study reading, interaction and membership of SAIF.

4.         Build a donor base:  Identify and analyse potential donor markets (individuals, corporates, foundations, trusts and institutions) with the best funding potential for your cause. 

Establish:

  •  Linkage

  • Interest and

  • Ability

4.       Service the donors:  Understand the needs of current donors:  what satisfies them, what will attract them to give more and more often.  This requires good donor base management.

5.       Evaluate the fundraising programme regularly:  remove failures, make corrections and build on successes.

With acknowledgement to David L Cuthbert CFRE, FSAIF
Extract from a presentation to Coco Meeting 6 February 1995

Download article in MSWord format

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Are Fundraisers Saints or Sinners

Extracted from the Resource Mobilisation & Fundraising Development workbook – courtesy of SAIF E&T.

CHARACTERISTICS OF A RESOURCE MOBILISER/FUNDRAISER

People who move into fundraising and commence the creation of resource mobilisation strategies come from many directions, and today the search is on for effective staff or volunteers to handle this all-important function.  There is no pool of experienced fundraisers to draw on, no placement agencies specialising in this field and until recently no formal training programmes that would give the practical grounding in the knowledge, skills and techniques that are essential for professional development.  Therefore, we need to examine the personal characteristics that are most likely to provide just the kind of fundraisers Non-profit organisations are seeking:

  • Committed to public service:  Profit and personal gain are not part of the Non-profit scene.  The satisfaction of serving the community well and making the world a better place are the incentives that await fundraisers.  Salaries and benefits are normally less than in the business world. 

  • Good interpersonal skills:  The ideal person has the ability to get along well with other people, and the capacity to develop long-term relationships of mutual trust.

  • A keen student:  The ability to learn and cope with information and experiences that are constantly changing is essential.  Not only has fundraising training becoming serious today, but the environments in which Non-profits operate provide new challenges every day. 

  • Subordinates personal needs to the needs of the organisation:  While it is important for employees to have personal ambitions - Non-profit organisations make uncomfortable work places for individualists.  Commitment to others and the greater good of the mission comes before own goals. 

  • Flexible:  Fundraisers often find themselves having to do things which are outside their line of duty.  This is a people business and Non-profits never have enough willing hands around when they are needed.

  • Self-motivated:  The ideal person is able to maintain a drive and an enthusiasm for the work even though the results and benefits to the organisation may not be apparent for a number of years.

  • Confident in own skills and knowledge:  A desire to build up skills through experience and learning is essential.  Success in fundraising today means throwing off the "tired and worn good-old ways" and adopting fresh approached. 

  • Have a great deal of patience, perseverance and tolerance:  The fundraising role is for the most part misunderstood by governing bodies, Non-profit management and staff, the media and the public.  The ability to quietly educate these audiences in the art and contribution of effective fundraising practice is the responsibility of both old and new in the profession.

  • Hard working:  Results do not come overnight, but after an investment of many hours and experimentation.  While it is good to spread and delegate responsibilities to a willing and committed team of helpers, it is usually the dedicated few who  toil through to the end.

 The above is definitely the description of a Saint but what about the Sinners who; 

  • don’t plan for success and have no clear direction

  • work without budgets and don’t even consider targets

  • have sloppy and weak administration skills

  • lack time management and self-discipline

  • fear meeting donors face-to-face and want to do everything via the telephone or through a proposal

  • and finally lack enthusiasm, chutzpah and passion. 

A FUNDRAISER'S PRAYER

A fundraiser stood at the heavenly gate,
His face was scarred and old,
He stood before the man of fate,
For admission to the fold.
“What have you done,” Saint Peter said,
“To gain admission here?”
“I’ve been a fundraiser, sir,” he said,
“For many and many a year.”
The Pearly Gates swung open wide,
Saint Peter rang the bell…
“Come in and choose your harp,” he sighed
“You’ve had your share of hell!”

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Sponsorship
 
by Ann Bown of Charisma Communications - a fundraising, public relations and management consultancy to non-profit organisations.

Acknowledgements: Heather Newell of Foresee Communications, New Zealand,  BMI and The Future Marketing & Business Vision magazine.

A word from your Sponsor – WIFMe 
W
hat’s In it For Me - Is the first question any potential sponsor is going to ask?


Do you have an event that is of great interest and attraction to the public?  Are you well known – are you a brand? Are you involved in work that really makes a difference to other people’s lives? Do you have the support of your management team or members and do they have the nous for business negotiation? Do you have a volunteer element and do you have a strong base of supporters?

If you are able to answer YES to most of these questions and convinced you can lift a corporate profile and image, bring new customers through the door, increase sales, generate publicity, provide visibility and really add value to the bottom line of a product or brand then you certainly do have something to trade!

In fundraising the definition of a sponsor is often confused with that of a donor.  There is a difference; a donation is freely given with minimal requirement for public acknowledgement whereas sponsorship is a mutually beneficial association between at least two organisations, where one provides financial contribution in return for a beneficial association with the other.  Now the beneficial association is a highly loaded term and this is where you need to be smart and take a long hard look at what you have to offer?

The general objective of any sponsorship will be to create awareness for a company name, product, brand or to grow a company’s image in the market place.  This all leads to the main aim of increasing sales!

Sponsorship is an estimated US $22 billion a year industry worldwide, with sports accounting for two-thirds of that figure.  Arts, music, education and good causes take the rest!  In South Africa the levels are similar to the global figures. Sponsorship investment in South Africa has far exceeded the 2000 estimate of R2.5 billion per annum after the 2002 World Cup Cricket mania.  Some of the bigger players like Coca-Cola, Sasol, SAB, Nedbank have annual budgets of R20m plus. 

An important thing to remember about sponsorship is that you need to be prepared to negotiate and maybe even introduce the idea to a company – don’t presume that they know more about it than you do.  Timing is important and so is a strategy for the approach.  Don’t dream up an idea and expect an instance response, think it through, put yourself in the sponsors place and don’t rush the process.

So what is in it for them?  

There are two types of sponsorship that you need to consider – will it be a marketing tool where the sponsor will align their product with your organisation or event with the express goal of selling more product or benefits to customers.  This is often called event marketing. Or will it be a public relations tool whereby the sponsor will want to show their responsibility to the community by aligning themselves to your organisation.  Usually they are promoting good corporate citizenship within a community or need to improve their image to a target group.

Can you help the Sponsor achieve one of the above!  What would they like from this partnership? The only way you will know the answer to this is through ‘detective’ work and finding out as much as possible about the company (market research).  Annual reports are good places to start, surf the internet and visit their website, scan newspapers and keep press cuttings, check their letterheads for names of directors and so forth.  Once you have done this bit of intelligence gathering then make a phone call to find out what the procedure is – if possible set-up a meeting.  The first contact person is often the marketing manager or public relations officer but you may need to ascertain this beforehand and probably speak to three or four different people before the appointment is secured.

What type of benefits do sponsors want?

  •  Naming rights and ideas to where their name can appear

  •  An opportunity to host a function

  •  Branding and space at an event

  •  Potential media coverage, exposure

  •  Free tickets and best seats to a high profile gathering

  •  Editorial space and or a free advertisement in your magazine or newsletter

  •  A recognizable increase in product sales

  •  Customer loyalty retained

  •  Leadership profiling – keynote speaker at a special event or conference

  •  Presenting awards and prizes to well-known personalities

Keeping the sponsor or sponsors happy is vital and you need to ensure that promises are kept – don’t say that Nelson Mandela is the big draw-card to a nighttime event when you know that he, or rather Zelda LaGrange his PA, often decline invitations after 7 pm.

You may decide that your happening is big enough to attract more than one sponsor so think through other positioning opportunities such as a cocktail function, printing of programmes, corporate clothing, advertising and so on.

When you enter into a deal with a big company it is highly likely that a contract will be drawn-up – make sure that you get legal advice before signing anything.  With a smaller company it’s advisable to put the agreed details into a letter outlining who pays for what and who needs to keep promises about important matters like paying for insurance, or cancellation fees.

For sometime there has been a buzz that perhaps sponsorship is outperforming advertising.  Well-known strategic marketing planner and advertising agency consultant Jerry Mpufane set some guidelines for future sponsorship ensuring synergy with advertising budgets.  He notes four key factors; 

  •  Seek long-term vision and enduring relationships

  •  Find synergy and separation between advertising and sponsorship budgets

  •  Ensure some scientific measurement to quantify what a sponsor gets for his money

  •  Add creative thinking to identify, or create, potential winners among events and sports thereby getting the best bang for your buck.

And on that note a final word from our sponsor; after you WIFM you have to WHOW em!

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NEW FINDINGS DISPEL MYTHS ABOUT SOUTH AFRICAN SECTOR  

  • The South African NPO sector is a vibrant economic player.  In 1998, it mobilised resources worth R13.2 billion (in cash and kind), which included volunteer labour, private sector funding and self-generated income.
  • Black women were largely responsible for leading and managing the NPO sector in 1998.  Of the total managerial staff of the NPOs surveyed, 59 per cent were women and 73 per cent were black.  Hence, the image of the sector as one dominated by whites is inaccurate.
  • Less formal, community-based organisations make up 53 per cent of NPOs.  They can make an important contribution to poverty alleviation because they respond to community problems faster than formal structures.  Thus, both government and more formal NPOs would benefit from partnership with such organisations in the fight against poverty.

The study was conducted by John Hopkins University and the Graduate School of Public and Development Management at the University of Witwatersrand, as part of the worldwide programme to map the nonprofit sector. 

For more information or a copy of the report, contact Helen Poonen, Centre for Civil Society, University of Natal at poonenh@nu.ac.za  

 (Taken from Alliance – Vol 7 no 3, September 2002)

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RESULTS OF THE 2001 CORE GOVERNING BOARDS SURVEY
by Phiroshaw Camay

The Co-operative for Research and Education has completed analysing the findings of its 2001 Governing Boards Survey with some startling findings. These surveys have been conducted on a postal basis for the past four years. In 2002 it is envisaged that both postal and electronic means will be used to increase the response rate.
The organisations participating in the survey were founded between 1885 (!) and 2001. A substantial number who responded -43% -date from after 1993, which confirms that new CSOs are still emerging. Over 60% of the organisations are registered under the NPO Act (1997). This is a 21% increase over the previous year. Many organisations have also retained their status as either trusts, section 21 not for profit companies, co-operatives or voluntary associations.

11% of the organisations have an international focus and 12% work in Southern Africa, 38% operate throughout South Africa, whilst 41% work only in a particular province.

The organisational mission focuses across a range of sectors as funding often is more readily available in a particular sector. Many organisations still depend on unpaid volunteers but the majority of organisations have full-time or part-time employees.  58% had estimated gross revenue of more than one million rand, with 11% having less than R250 000. That 15% have revenue over R5m and have been successful in their fundraising efforts means that whilst many organisations have a very small staff compliment, their revenues are relatively higher. These figures also show that South African fundraisers are doing better than their counterparts in the United Kingdom. The Directory of Social Change in that country found wide variations in fundraising costs but reported an average of 19 pence per pound fundraising cost as opposed to the 9 pence widely quoted by the charities themselves.

It is still somewhat discouraging that of 16% of respondents refused to divulge information. Clearly CSOs need to be transparent about their finances.  65% of the respondents provided information about their total income and expenditure for the year.  35% made a conscious decision not to respond to this question.

The result shows that at most levels, income equalled or exceeded expenditure. The exceptions were the range between R500 000 and R1m and R2m and R5m.

  • The actual income levels of the past year compared to the estimated gross revenue for the following year show that many organisations are quite optimistic about their ability to increase their budgets. This is particularly true of those with actual income between R1m and R5m. Those with actual income and expenditure below R250 000 are less optimistic that their situation will change significantly.

BOARD COMPOSITION AND STRUCTURE

76% of respondents reported that they have between 6 and 15 board members – small enough to be manageable and large enough to cover the required functions.  61% of the members fell in the age range of 40 to 59 with over 34% having more than four years of service.  82% of all the boards surveyed had committees.

Not surprisingly the weakest committee cited was the development / fundraising committee 11%, followed by the finance committee 7%. Reasons given for the weaknesses were:

  • Lack of human capacity

  • Lack of funds

  • Lack of commitment

  • Unclear responsibilities

South African Boards compare formally to the rest of the world. The following information was provided:

  • less than 93% do not pay fees or honorarium to the Board members

  • 32% had a written conflict of interest policy

  • 36% have a written list of responsibilities of Board members

  • 27% have a code of conduct for Board members

  • 58% have a designated term of office

  • 27% have term limits for Board members

  • 21% of Board members make a personal monetary contribution to the organisation

  • 24% had written funding policy

  • 47% had a Board orientation / induction programme

  • 15% had some formal training to improve their governance skills

  • 57% had a reasonable long range strategic plan for the organisation.

In separate questions the strengths and weaknesses of Boards were listed. However, when compared to attendance at Board meetings, 59% reported that between 5 and 10 members attended meetings and ensured the continued operation of the organisation.

In the light of the King II report, governance and good governance will remain a key focus area by which South Africa will be judged. In the non-profit sector a very positive record is being sustained and all South Africans need to be proud of their achievements and successes in this area.

A full copy of the report is obtainable from:  
Phiroshaw Camay – Co-operative for Research and Education
P. O. Box 42440 Fordsburg, 2033; 
Telephone:  011 836-9942/3; Fax:  011 836-9944; 
E-mail:  corejhb@wn.apc.org

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New NGO funding rules will cut fraud

 This was the headline to a report by Tendani Tsedu and Thembisile Makgalemele, The Saturday Star newspaper July 19, 2003. 

They introduced their report by stating that,

“The Gauteng Department of Social Services and Population Development is closing all loopholes to put an end to fraud and corruption by unscrupulous non-governmental organisations (NGOs)…

And, in a bid to tighten its funding system, the department has introduced service level agreements which all NGOs applying for money have to abide by.”

 SAIF News has obtained a copy of the Service Level Agreement (SLA) from the Gauteng Department of Social Services Tel:  011 355 7785 and comments as follows:

We accept that there probably is a level of fraud or mismanagement of the use of government grants and condemn this strongly.  However, SAIF’s concern is that because of a few cases, the Provincial Government is using a ‘sledgehammer to crack a nut’ by attempting to control all non-government organisations receiving grants with an agreement that is written in legal terms that the average CBO management would not understand.  

Forcing NGOs to sign an SLA is not going to improve the service delivery of the hard working and honest CBOs.  They will just sign the paper because that is the only way they are going to get the money!  How many of them will understand the legal terminology or references to the Public Finance Management Act?  

SAIF believes that what is needed is a simple memorandum of understanding, couched in friendly terms, clearly laying out in simple language what both sides expect with basic terms and conditions.  If the agreement fails, then they should go to arbitration, not the Magistrates or High Court, which would scare most community project leaders.  This agreement is written in terms that favour the Department and does little to help the small NGO struggling to raise funds.

If Government’s concern is the way public money is being managed then the Department of Social Services should be placing more emphasis on creating an enabling environment, with business and management capacity building training and mentorship, not cutting off funding to those who need it most.

SAIF strongly supports the need to build the capacity of organisations through skills training and this is one of the aims of the SAIF Education & Training Company.  Contact the SAIF office for further information about our training.

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ALLOWING RELATIONSHIPS TO FLOURISH"
by David L Cuthbert, CFRE, FSAIF

Now more than ever those Non-profit Organisations (NPOs) across North America who have invested time in the cultivation of strong relationships with donors, are reaping the benefits of sustained funding.  This comes at a time when world economies have been in the doldrums for the past two to three years.

A mid-year check of local fundraisers reveals that economic stagnation, a roller-coaster stock market, and the growing state support shortfalls have created a challenging fundraising environment, as the largest pool of NPOs competes for a shrinking pot of government and charitable dollars.  After two years of troubled fundraising many groups can no longer make superficial reductions to their budgets and must start trimming charitable programmes and laying off staff.  Some observers predict that over the next several years, ten of thousands of charities (there are 900,000 US and 92,000 Canadian charities) will be swallowed up by more-established NPOs or forced to shut their doors.  Given the length of the downturn, a return to robust times could take several years.

Eugene R Temple, executive director of the Center on Philanthropy at Indiana University, in Indianapolis, who conducted this survey, advises NPOs to, “Stay close to your donors.  Don’t get discouraged when people say come back and see me in six months.”

In the previous (3rd) article in this series I suggested that the task of maintaining contact with present and past donors takes more than one person’s (the fundraiser) time and ability.  You need a team, a committee of committed volunteers to help you.  Current active donors need to receive the progress reports they have called for, on time.  They also need to be called at least twice during the year for a personal conversation, and verbal assurances that the programme they are supporting is on track.

In addition there are those individuals and institutions that used to be active supporters, but have moved away from the organisation for a number of reasons. These include non-active donors, former staff members and volunteers.  People and groups who have heard about your NPO or experienced its programmes, or gave their support at one time.  This is a mixture of those who are moving away from, and those who are moving towards, the organisation.

Maintaining contact with those who have moved away enables you to retain the possibility of their further support.  But they need to be made to feel that they still belong; that they still have a relationship with you.  In order to communicate effectively with each of them you have to find out the key interests and incentives that bond, and capture this information on a reliable and useable data base.

Introduced a line of questioning in my third article, designed to build your knowledge of each donor, and support an ongoing relationship.  Here are more strategic questions you can use to fill out the personal picture you hold of your present and past supporters:

  • “What are your impressions of our vision for the future?”
  • “Do you believe we have a strong case for support?  If so why?  If not, why not?”
  • “To what extent do you believe the needs of all individuals or families to have access to the services and programs offered by our NPO are serious problems for our community?”
  • “How’s business? How is this economy affecting you?  Your business – your donations programme?”
  • “What other organisations do you currently support? Volunteer for? Serve on the board of?”
  • “Which are your top three? Why is that?”
  • “Where is our organization on your list (if not among the top three)?”
  • “How have you been involved with other organisations?  What was that experience like?”
  • “We would very much like to have you involved with us and would like to find the right match for your skills and interests, may I share with you some opportunities that come to mind? What appeals to you?  Why? (Why not?)”
  • “Would you be interested in helping us identify and engage others?”
  • “How and why have you settled on your life’s work?”
  • “What are the guiding principles that have helped you achieve in your business life? (Personal life?) (Philanthropic life?) (Volunteer life?)
  • “To what extent does our mission (vision, work) dovetail with your beliefs? How so?”  

Building a profile of the donor, or the donor’s representative, in this way not only reveals your desire to get to know them better, but to help you find ways of matching your interests with theirs.  The result is a growing ability for your organisation to establish long term partnerships, where both your NPO and your faithful donors are jointly making contributions towards sustaining your mission and your programmes.

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“ESTABLISHING STRONG LINKS OF FRIENDSHIP AND TRUST"
by David L Cuthbert, CFRE, FSAIF


This the third piece, in a series that argues that effective fundraising for any Non-profit Organisation (NPO) starts from within, discusses the need to set up a conscious program to draw prospective and active donors closer to you.

About three years after I began my 27-year fundraising career I began to realize that it was more cost effective to build relationships with existing supporters, than to just look for new donors year-after-year.  In the early 1980’s I worked out that it was costing over R250 on average to find each new donor, whereas it took R5 a year, of ongoing contact, to keep each current supporter happy.  At the time I did not know how to do this effectively, other than send out an occasional newsletter or report to donors.

Today the fundraising world has become fascinated with building relationships through the discipline of  “Moves Management”, borrowed from the business sector.  Basically this argues that a donor moves through identifiable stages in their relationship with an NPO, or its project.  And providing you know what these stages are you can plan to move the donor towards making a funding decision in your favour.  For instance, once you have discovered a prospective donor (whether an individual or an institution) and their interests, you will present your case that matches or nearly matches those interests.  Having got their attention you can increase their interest by having them visit the project or beneficiaries; link them to a person in their peer group that is already committed to your NPO; help them motivate for a gift, and payment method, that both matches their financial ability and your project’s budget; give them the arguments that answer their questions or remove objections; and establish the timing of the gift.  After the donation is made the ongoing relationship must be planned and managed.

I remember having a meeting with an international donor in Malawi in 1995, who helped me see that major donors today do not want to be kept at arms length.  The representative said, “I wish these NPOs would stop throwing paper at me, and engage.”  Serious donors are looking for serious involvement today.  This is a far cry from the occasional newsletter or report.

The NPO, small or large, that plans to build a stable and predictable support base has to set up a system of establishing strong links with its donors.  This starts with having a team of people helping with the contacts and canvassing.  You might call this the fundraising committee, but this is a mixture of staff, board members and other volunteers who are given the responsibility of looking after a certain number of prospective and active donors each.  They work to a timetable of activities through the year, that not only opens the doors to new prospects but maintains closer relationships with existing donors.  These contact people have themselves to be donors and sold out to your organisation – the point I made in the first two articles in this series.

The most important part of building these relationships is to allow the donor the opportunity to make their input.  This is the difference between “throwing paper” and “engagement”.  It means that from the initial approach to the donor, the NPO representative spends more time listening to the donor than talking.  It means asking questions of the donor, such as:

“What do you know about the work of our organisation?” 

“As we plan (implement) this project, what advice can you give us?” 

“What are your perceptions of our effectiveness?”

“What factors are going into your donation decisions?” 

“It is important to us that our donors have satisfying experiences as they help us achieve our goals.  How can we best help you, to help us?”

The ultimate aim of this “engagement” must always be an “ask” for support.  So I conclude with a checklist of the key steps to a successful ask:

1.                Know your organisation and its programme or projects.

2.                Make your own financial commitment first.

3.                Plan each meeting in advance.

4.                See your most likely prospects first.

5.                Visit a donor in pairs whenever possible.

6.                See your prospect face-to-face if at all possible.

7.                Relate your own personal experiences with the NPO or program

8.                Involve the prospect through their own experiences.

9.                Do not apologise.  You are not asking for yourself but on behalf of others.

10.            Ask for a specific amount, and aim high.

11.            Listen.  Deal with questions and misunderstandings carefully and tactfully.

12.            Be enthusiastic, sincere and persistent.

13.            Always confirm the decision of a meeting in writing.

14.            Always know what your next step will be.

Looking for financial sustainability?  Build this through donor friends that trust you.

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"STARTING WITH THOSE CLOSEST TO YOU"
by David L Cuthbert, CFRE, FSAIF

This series is based on the premise that we, as Non-profit organisation (NPO) staff or volunteers, have no right to ask outsiders to support our work if we ourselves have not first given.

It’s a strange thing that when a new NPO gets off the ground it is usually the founders, whether they be committee members or volunteers, who put their hands deep in their pockets to keep the young programme going.  But, when outside donors begin to take an interest in the activities, the board members and staff back off with their support.  In fact, we sometimes see the opposite happening when funds being to flow strongly, the NPOs leaders and workers attempting to get as much out of the organisation as they can for themselves.

An international survey was taken of NPO board members in the mid-nineteen nineties.  One of its responses revealed that 80% of respondents make no financial contribution to the organisations they serve.  I am discovering that this lack of interest by board members is just as prevalent in Canada as it is in Southern Africa.  Unless, the giving habit has been built into organisation life.  By habit I mean we should warn new board members, staff and volunteers that they are expected to contribute gifts to the organisation.  This should always be voluntary, but they can expect that at least once a year they will be asked for their support.

A further key to getting internal support is to focus the staff and volunteer attention on a particular project.  The chair of a South African NPO board once asked me how he could persuade the members to give, because they had never been asked before.  We chose a small community project of around R12 000 a year, and challenged both the staff and the board to pledge their support.  We were delighted by the response, not only did we raise the R12 000 from them, but their interest in the organisation was switched on, and they developed into a co-operative team.  “Where your money is there also lies your interest”, as the saying goes.  Of course we cannot expect staff, and even board members, to compete with major donors.  It is the principle of giving that counts, rather than the size of an individual’s support.

Another benefit of encouraging inside funding is that a number of the organisation’s funders are now very close to home.  Staff and board members will want to know how their money is being spent, and they should have access to the information that tells them what is really happening.  This urges them not only to ask hard questions of the organisation, and of themselves, but be more inclined to be accountable to outside supporters, when they are experiencing the same relationships themselves.

Then, the greatest benefit of inside out fundraising is the encouragement it gives to outside donors.  In fact some donors today are saying “You give first, and then I will match it”. I have just completed my first Canadian annual campaign.  We at the YMCA – Greater Toronto, have raised $1,7 million from 8500 donors between February and May this year.  Twenty percent of these funds came from “insiders” - staff (both full-time and part-time) volunteers and board members.  I headed up a team of over 800 canvassers in this mainly face-to-face campaign.  During the first month the canvassers, who were mainly staff members, made their own financial commitments to the campaign.  They tell me that when they were faced with prospect questions like, “Why should I give?" or “How much should I give?" they were able to answer with conviction, enthusiasm, and with experience.

Perhaps you have never thought of yourself as a donor, however I would guess that sometime in your life you have been asked to personally give, or have given voluntarily to meet some local or family need.  Maybe you don’t need reminding, therefore, that donors have just as much responsibility in the fundraising transaction as do fundraisers.  Donors have the ability to direct their resources to activities that will produce the best results. Finding an NPO that is doing good work in areas that are important to the donor is a first step.  Then you are more likely to stay informed on issues that concern you and commit to long-term giving.  This commitment helps NPOs develop long-term strategies to deal with the issues they are working with.  Here is a list of donor responsibilities to wise giving I came across recently:

Be an informed donor.
  Make an effort to learn as much as you can about the causes you are considering supporting.  If an NPO approaches you don’t hesitate to ask questions.

Budget for giving.
  Work your giving goals into your financial planning.  Earmarking money for causes important to you enables you to give regularly.

Keep your donation receipts.
  NPOs should issue a receipt for each donation.  Make sure you keep them for tax purposes.  Most NPOs in South Africa are able to offer a tax rebate through the expanded Section 18(a) of the Income Tax Act.  You will need to declare your donations with your annual tax returns.

Ask about matching gifts.
  Many donors today encourage NPOs to spread their funding sources.  By challenging an NPO to match a donation equally or by some agreed ratio, by raising support from other directions enables donor funds to be multiplied in their effectiveness.

Donate anonymously if you like.
  All NPOs should honour anonymous donations.  Not all donors want or need publicity for their gifts, and NPOs should respect donor requests in this regard.

There is more than one way to give:
NPOs benefit from all types of giving.  Bequests or endowments, gifts in kind, volunteer time and skills are sources of support other than money donations acceptable to NPOs.

You have the right to say “no”:
If a donor feels unsure or uncomfortable about the way in which an NPO requests their support, or if you have serious questions about their legitimacy or their ability to fulfil their promises, don’t hesitate to say “no”.

Don’t give money to any group you have not heard of, or you are not sure of:
There are an estimated 90 000 NPOs looking for support in South Africa.  It is likely that you will often be approached by an organisation you are not familiar with.

Find an NPO that is right for you:
Many small organisations do not have the funds to be proactive in seeking out donors.  Take the initiative in finding an NPO or NPOs that work in the field that is of interest to you.  By doing some research you are likely to find the organisations that are perfectly aligned with your giving objectives.  Hopefully this will include the organisation you work or volunteer for.


Planning your next annual campaign?  Plan to ask those closest to you first!
  

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